Manager, Community Liaison


Warner Bros. Entertainment Group

Position Type

Full Time


Communications/Publicity, Entertainment, Government/Public Affairs/Citizenship, Project/Program Management, Retail/Store Operations/Tour Operations, Studio Services


Japan - Tokyo

Posted Date

Apr. 13, 2021

Req Number


Company Overview

WarnerMedia is a leading media and entertainment company that creates and distributes premium and popular content from a diverse array of talented storytellers and journalists to global audiences through its consumer brands including: HBO, HBO Max, Warner Bros., TNT, TBS, truTV, CNN, DC Entertainment, New Line, Cartoon Network, Adult Swim, Turner Classic Movies and others.

Opportunity Overview

Department Overview
Warner Bros. Studio Operations is one of the foremost motion picture and television production and post-production facilities in the world. Physical production facilities on the historic 110-acre main lot in Los Angeles includes 31 soundstages, as well as a 20-acre backlot with 14 exterior sets capable of transforming into environments from a rainforest jungle to a bustling metropolis. The Studio offers a complete range of production-related services, including costume, property/set dressing, set design and construction, set lighting, grip, special effects, production catering, production sound and video, transportation and the design studio, as well as a robust special events business.
In addition, the Studio Operations group is responsible for managing Warner Bros. Studios Leavesden, a purpose built, state-of-the-art film and television studio offering one of the largest facilities in the UK. This 200-acre secure site has a half a million square feet of stage space, one of the largest heated underwater filming tanks in Europe and a 100 acre back-lot. It also owns Studio Set Lighting and Rigging - a rentals division, WB De Lane Lea - a post-production facility and Leavesden Park - a contemporary office complex. It is the only Hollywood owned studio of its caliber to be operated in the UK.

Worldwide Tours and Retail Destinations
Based at the same location as the Studios is Warner Bros. Studio Tour London – The Making of Harry Potter. It is the only place in the world to showcase the authentic sets, props and behind-the-scenes secrets of the Harry Potter films at the location where they were made. It has attracted over 14 million visitors since opening in 2012 and has received over 40,000 reviews on TripAdvisor with 96% rating the experience as ‘excellent’ or ‘very good’. Since launching, additions to the Studio Tour include Platform 9 ¾ featuring the Hogwarts Express, the Forbidden Forest and Gringotts Wizarding Bank. It’s sister tour in Hollywood offers guests an intimate view of the inner workings of a thriving motion picture and television studio. The latest addition to the experience is Stage 48: Script to Screen, a self-guided, interactive soundstage that explores each phase of the film and television production process.

Following the success of the Warner Bros. Studio Tours in London and Hollywood, the Worldwide Tours and Retail Destinations division has built on the Harry Potter/ Wizarding World IP with its experience of visitor engagement, exceptional customer service and innovative merchandise to extend its experiential retail business. Combining breath-taking design, exciting interactive elements and exclusive products, Warner Bros. Worldwide Tours and Retail Destinations includes Harry Potter New York (the first Harry Potter flagship store opening in spring 2021); the Platform 9 ¾ Group with shops in central London and Heathrow and Gatwick airports;, a web store offering the widest collection of Wizarding World ranges.

Warner Bros. Studio Tour Tokyo – The Making of Harry Potter
The newest addition to this division will be Warner Bros. Studio Tour Tokyo – The Making of Harry Potter (WBSTT), an indoor attraction that will invite visitors to step into the fascinating behind-the-scenes world of Harry Potter and the Wizarding World. The Studio Tour Tokyo will offer special features to enable visitors to deepen their understanding of how the Harry Potter and Fantastic Beasts films were made. With iconic film sets to explore, costumes and props to discover and magical experiences to delight, the indoor attraction will invite visitors to enjoy scenes from the films first-hand and discover how the world's favourite book series was brought to life on screen.
Unlike a theme park, the Studio Tour will allow visitors to step into film sets and enjoy an exciting entertainment experience. This will be only the second tour of its kind in the world and will build on the hugely successful Warner Bros. Studio Tour London (WBSTL).
Covering over 23,000 sq feet Warner Bros. Studio Tour Tokyo – The Making of Harry Potter will be opening in Toshimaen in the first half of 2023.

Job Description: Community Liaison Manager
The purpose of this role is to build meaningful and positive relationships with community stakeholders and representatives. It is vital to the success of the business that we work in harmony with the local area - this position will be the key to making this work.
In the early stages it will be necessary to build an outreach programme to meet and develop trust with key figures within the local business community, council representatives, resident community leaders, services such as police and fire departments, transport hubs, schools and charities.
The CSR Manager will be responsible for keeping the community informed about progress in construction, managing any situations that could be contentious and ensuring that positive investment stories from WB are effectively communicated.
The position is responsible for identifying ways that WB can positively impact the district through attracting business to the commercial sector, supporting charitable initiatives and engaging with the community.
Once the Studio Tour opens, the role will be vital in maintaining strong relationships and managing any issues that arise from the operation.

Key requirements
  • To identify key business leaders, build trust and relationships, attend relevant events and where possible, look for opportunities to maximise commercial benefits to the area.
  • Identify key residential representatives and be the liaison point for any issues and updates.
  • Develop ideas for community engagement to bring value to the local area in a meaningful way.
  • Build relationship with key civic representatives such as councillors, the mayor, disaster recovery body etc.
  • Identify key activities within the local area, create a calendar of events and identify opportunities for WB to participate where appropriate.
  • Attend community-based meetings the WB representative.
  • Stay connected to key partners such as Seibu Railway Company and Itochu Corporation to keep messaging and activity aligned and consistent.
  • Identify community/charity/educational bodies that would benefit from WB support and cement the profile of the company as a good, corporate citizen.

Preferred skills/experience
  • Min. 5 years of experience in a similar role
  • Established relationships within the Nerima ward
  • Evidence of independently setting up and delivering similar programmes

But Wait, There’s More!

The Perks

• Exclusive WarnerMedia events and advance screenings
• Paid time off every year to volunteer for eligible employees
• Access to well-being tools, resources, and freebies
• Access to in-house learning and development resources
• Part of the WarnerMedia family of powerhouse brands
Warner Media, LLC and its subsidiaries are equal opportunity employers. Qualified candidates will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.