Manager, Business & Customer Insights - HBO Max




Big Data/Analytics, Data Science


United States - California - Burbank, United States - California - Los Angeles, United States - New York - New York, United States - Washington - Seattle

Posted Date

Jan. 14, 2021

Req Number


Company Overview

WarnerMedia is a leading media and entertainment company that creates and distributes premium and popular content from a diverse array of talented storytellers and journalists to global audiences through its consumer brands including: HBO, HBO Max, Warner Bros., TNT, TBS, truTV, CNN, DC Entertainment, New Line, Cartoon Network, Adult Swim, Turner Classic Movies and others.

Opportunity Overview

The Job

As a Manager, Business & Customer Insights your role will be to drive reporting and analyses aimed at developing a deep understanding of subscriber behavior. You will build analytical frameworks to solve business challenges, and work with a team of analysts in transforming complex big data into clear actionable visual insights important for strategic decision making.

The Daily

  • Work with team of analysts in developing and maintaining beautifully designed dashboards consumed by the HBO Max Leadership team that uncover insights in subscriber retention and engagement patterns.
  • Synthesize large volumes of data and complex concepts into clear accessible learnings.
  • Build compelling presentations and propose data-driven decisions to shape retention strategies.
  • Define and manage project deliverables, timelines, and dependencies for team members and stakeholders.
  • Develop strong cross-functional partnerships across the company (Engineering, Strategy, Marketing, Product, Operations) to drive our team's success.
  • Work closely with key stakeholders to understand their needs, identify opportunities for leveraging data in their operational decision making, and define clear roadmaps for business intelligence and/or data visualization solutions.

The Essentials
  • MBA and/or advanced degree in statistics, economics or a related quantitative field
  • 5+ years' of hands on experience wrangling, analyzing and visualizing data
  • Candidate should have advanced SQL skills
  • Proven track record of performing comprehensive analyses independently
  • Strong communicator, for both technical and non-technical audiences
  • Able to move fast while keeping focused on high impact projects
  • Detail oriented and cares about the quality of the team's output
  • High tolerance for ambiguity and fast-changing environment
  • Excited to work in the entertainment industry and, in particular, at a premiere video streaming service

But Wait, There’s More!

• Paid time off every year to volunteer
• Access to well-being tools, resources, and freebies
• 2018 Best Company for Working Mothers
• 2018 Best Company for Dads
• An in-house learning and development team to help shape and grow your career
• Part of the WarnerMedia family of powerhouse brands
Warner Media, LLC and its subsidiaries are equal opportunity employers. Qualified candidates will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.