Customer Integration Analyst



Position Type

Full Time


Big Data/Analytics, Customer Service/Member Services


Singapore - Singapore

Posted Date

Dec. 22, 2020

Req Number


Company Overview

WarnerMedia is a leading media and entertainment company that creates and distributes premium and popular content from a diverse array of talented storytellers and journalists to global audiences through its consumer brands including: HBO, HBO Max, Warner Bros., TNT, TBS, truTV, CNN, DC Entertainment, New Line, Cartoon Network, Adult Swim, Turner Classic Movies and others.

Business Unit Overview


Opportunity Overview

What part will you play:
This job position is suitable for individuals who are constant learners, problem solvers and multi-taskers. Candidates who thrive in a fast-paced environment, steps up to face challenges, and can deliver results, are welcome to apply.
We are looking for candidates who are interested in deployment, storage, backup, cloud solutions, analytics, reporting and dashboards for the organization.
Essential job functions:
Planning and Execution (Data warehouse):
  • Gain a deep understanding of HBO’s analytical and data requirements and work towards the strategy and platform for data collection, management, and governance
  • Oversee application architecture and deployment in cloud environments
  • Ensure quality data is captured, shared, and leveraged by other business units
  • Identify, evaluate, and test third-party analytics, big data platforms, technology, data sources and metadata solutions that may fill gaps in HBO’s knowledge or provide competitive advantage to HBO
  • Ensure data integrity across various sources and carry out new implementations of analytics tools, processes, and solutions.
  • Participation in identifying best practices. 
Reporting and Dashboard:
  • Build robust batch and streaming data pipelines, from various data providers, for production-grade data products/platforms, following software engineering best practices
  • Build reports, dashboards and visualizations that enable stakeholders to self-serve metrics and trends effectively
  • Translate analytic insights into concrete, actionable recommendations for business or product improvement, and communicate these findings
  • Identify enhancement opportunities and optimize customer integration through testing and iteration.
Analytics and Advanced Analytics:
  • Work on developing and maintaining business intelligence solutions
  • Work closely with our business stakeholders to inform their decision making with insights, identifying growth, engagement drivers and areas of opportunities
  • Interpret results, conclude actionable recommendations, and communicate them effectively to our business stakeholders
  • Develop statistical/machine learning models and related analysis that explain user acquisition, retention, and engagement on our digital platforms, various partner initiatives and devices
Person specification:
  • Bachelors’ Degree in Computer Science, Computer Engineering, Information Systems, Statistics, Analytic, Mathematics, Econometrics or related field required. Masters’ degree preferred
  • Has experience working with big data and strategic analysis for B2B and/or consumer-facing businesses
  • Familiar with Looker, Tableau, or similar BI Reporting Platform
  • Has exposure in complex data analysis (model creation, what-if scenarios, A/B testing, etc.)
  • In depth knowledge on R/Python, GCP, RDBMS, ETL, SQL, Airflow
  • Expertise in building data models, data lake and database development (MySQL, Redshift, Google BigQuery)
  • Knowledge of the cloud, data science and analytics
  • Strong organizational, analytical, and problem-solving skills, with an open approach to solving multi-dimensional problems
  • Experience in one or more of the following environments: consulting, digital subscription business, media, entertainment, or interactive businesses focused on the consumer universe
  • Excellent verbal and written communication skills, to effectively communicate with both technical and non-technical teams
  • An intrinsic curiosity and inquisitiveness about evolving solution
  • Good understanding of networking: TCP/IP addresses, HTTP, DN

But Wait, There’s More!

Part of the WarnerMedia family of powerhouse brands
Cool benefits such as Summer Fridays
More Fun, Less Fear, All In Culture
Warner Media, LLC and its subsidiaries are equal opportunity employers. Qualified candidates will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.