Desktop Support Analyst


Warner Bros. Entertainment Group

Position Type

Full Time


Technology/Information Technology


Netherlands - Amsterdam

Posted Date

Mar. 24, 2020

Req Number


Opportunity Overview

Company overview
WarnerMedia is a leading media and entertainment company that creates and distributes premium and popular content from a diverse array of talented storytellers and journalists to global audiences through its consumer brands including: HBO, HBO Now, HBO Max, Warner Bros., TNT, TBS, truTV, CNN, DC Entertainment, New Line, Cartoon Network, Adult Swim, Turner Classic Movies and others. Warner Media, LLC and its subsidiaries are equal opportunity employers. Qualified candidates will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law. Please note: this position is located in Amsterdam. Only apply to this vacancy if you are currently eligible to work in the Netherlands.

Opportunity overview
The Desktop Analyst supports the core end user IT equipment and productivity software. The role is responsible for a wide variety of support and activities. These include providing support for escalations for end user mobile and desktop Operating Systems (OS) and hardware, virtual and physical desktop environments, desktop applications and other standard enterprise solutions. In addition, the technician acts as a subject matter expert on Client Technologies and as a resource for junior technicians and works closely with Desktop Engineering and the Director of Client Support on improvement initiatives and project planning

What you’ll be doing:
  • Provides technical support by performing installation, repair, and preventative maintenance of desktop software and hardware
  • Installs, configures and deploys desktop hardware and software, including virtual environments
  • Supports day-to-day operational and support activities of the desktop computing, desktop, laptop, workstations and end user support services
  • Troubleshoots desktop software and hardware failures and identifies related network problems
  • Investigates complex problems by contacting vendors or other technical sources to resolve incidents and develop solutions
  • Coordinates end user installations, configurations and deployment of desktop software/hardware and other standard enterprise end user technology products
  • Provides on-call support as required
  • Provides an escalation point for technicians on complex issues
  • Installs, configures and deploys mobile hardware and OS, including virtual environments
  • Troubleshoots mobile software and hardware failures and identifies related network problems
  • Coordinates end user installations, configurations and deployment of mobile software/hardware
  • Provides on-call support as required
  • Maintains inventory of end user components and equipment Identify, recommend and implement
  • Provides physical onsite "smart hands" support to infrastructure teams for maintenance tasks or incident support
What we’re looking for:
  • Bachelor’s degree in Information Technology or related field, or equivalent work experience
  • Preferred: A+ certification, ITIL V3 Foundation, MCSE, Apple Certified Mac Technician (ACMT)
  • Significant experience (at least 2 years) in a technical support role performing installation, repair, and preventative maintenance of infrastructure technology, or equivalent combination of education and work experience
  • Experience training, mentoring or supervising junior staff members
  • Microsoft Office Suite 365
  • Demonstrated knowledge pertaining to mobile devices, telephony, laptops, workstations, desktops, virtual and physical environments and other end user technology
  • Extensive experience related to problem resolution
  • Ability to analyze existing operations to improve and grow the Client Technologies operating environment
  • Strong written and oral communication skills required
  • Must be a team player with strong interpersonal skills
  • Excellent Customer Services
  • Proven analytical and problem-solving abilities
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Strong documentation skills and keen attention to detail
Warner Bros.’ culture encourages innovative ideas and professional development, attracting the most talented employees and providing them with resources to grow within the WB organization. Do you want to become part of our Enterprise Financial Services team and act as a key member in projects and new business initiatives? Send us your motivation and CV!

Acquisition in response to this vacancy is not appreciated.