UX Researcher/Analyst - Emerging Products & Platforms



Position Type

Full Time




United States - Georgia - Atlanta, United States - New York - New York

Posted Date

Feb. 12, 2020

Req Number


Opportunity Overview

The WarnerMedia Story
WarnerMedia is a leading media and entertainment company that creates and distributes premium and popular content from a diverse array of talented storytellers and journalists to global audiences through its consumer brands including: HBO, HBO Now, HBO Max, Warner Bros., TNT, TBS, truTV, CNN, DC Entertainment, New Line, Cartoon Network, Adult Swim, Turner Classic Movies and others.

The Team
The Emerging Products & Platforms (EPP) team at CNN is driven by a shared commitment to put our users at the center of the experiences we build and to push the boundaries on what an exceptional digital experience can be. We believe that success is driven by the combined ability of content, design, product, and technology to spark connection, fulfill utility, and build community.

The Job
The UX Researcher – Emerging Products and Platforms will help envision new businesses and revenue streams for CNN. Working in a startup environment, the researcher will be instrumental in building new digital experiences that will attract and engage new audiences and redefine the current landscape.

We are looking for individuals with a mixed-methods background (experts in both qualitative and quantitative methods) who will design and execute studies that address both user behavior and attitudes, using the right methodology for the right question.
  • The UX Researcher will plan and conduct qualitative and quantitative user research, partnering with UX designers, product leads and other stakeholders to set the research vision and roadmap.
  • Own the research process from screening participants and defining test plans to analyzing data and synthesizing result in a fast-paced environment.
  • Conduct competitive/market analysis to identify audience segments and develop user journeys that reflect the needs and pain points of those segments
  • Explore insights about users through a variety of methods whether it be surveys, interviews, data analysis, usability studies, diary studies, and ethnographic observation, or a new method.
  • Choose and define appropriate metrics that reflect the quality of the user experience, as well the impact of design changes.
  • Effectively communicate methodologies and be able to take a variety of inputs including analytics, survey results, user behavior, and other data to craft actionable and unbiased recommendations.
  • Explore new tools and process improvements to enhance how UX research delivers value.
  • Must be comfortable in a fast-moving collaborative organization.

The Essentials
  • 3 or more years of experience as a UX researcher or research analyst
  • Background in Human Computer Interaction, Information Science, Psychology or Social Sciences preferred
  • Proficient in Excel, usability study software, and/or statistical research software.
  • Knowledge of user experience and user research methodology and theory. Passionate about research methodology in general. Good understanding of statistics and analytics.
  • Strong problem-solving aptitude and a natural curiosity for how experiences come together.
  • Strong communication and presentation skills; experience presenting complex ideas to colleagues in compelling and actionable ways
  • This position is flexible on location with ability to travel as needed.

The Perks
  • Paid time off every year to volunteer
  • Access to well-being tools, resources, and freebies
  • 2018 Best Company for Working Mothers
  • 2018 Best Company for Dads
  • An in-house learning and development team to help shape and grow your career
  • Part of the WarnerMedia family of powerhouse brands

Warner Media, LLC and its subsidiaries are equal opportunity employers. Qualified candidates will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.