Visitor Experience Host

Division

Warner Bros. Entertainment Group

Position Type

Fixed Term

Interests

Customer Service/Member Services

Location

United Kingdom - Leavesden

Posted Date

Feb. 04, 2020

Req Number

174529BR

Opportunity Overview

Fantastic opportunity to join Warner Bros. Studio Tour- The Making of Harry Potter as a Visitor Experience Host.
Do you have experience in a visitor focused, customer service environment? Knowledge of and an interest in the Harry Potter Story and/or film making? Apply today!

Primary Purpose of the Job
:
To ensure that our visitors are welcomed warmly to the Warner Bros. Studio Tour and that they experience the very highest standards of customer care and interpretive support in an exciting, intriguing and safe environment.

Full training will be provided for successful candidates.


Accountabilities:

  • To play an active role in supporting excellence in the delivery of Warner Bros. Studio Tour London – The Making of Harry Potter, providing a warm welcome for all visitors
  • Proactively engage and assist visitors in how best to maximize the enjoyment of their day – making visitors aware of the full range of experiences, products and services available to them at appropriate points in the Visitor Journey
  • Present a friendly, helpful and knowledgeable interface between the attraction itself and all visitors to the attraction, working as an ambassador for both
  • Provide a warm farewell to all visitors
  • Ensure that all daily reporting and administrative requirements are completed to a satisfactory standard and in a timely manner
  • To gain a working understanding of the Bookings process
  • Provide point of contact support for all visitor orientated issues – missing child, incidents, theft, security issues, threats, suspicious package etc
  • Proactively welcome, and efficiently load the school and trade bookings minimising the delay. Deal with all lost property enquiries, keep accurate logs of all items ensuring items are stored correctly
  • To assist the Visitor Experience Management Team in the co-ordination of any emergency procedures, ensuring the safety and wellbeing of visitors and colleagues at all times


The successful candidate should be able to demonstrate the following:

  • Excellent, communication, interpersonal and reasoning skills
  • The ability to communicate interpretive elements to visitors
  • Presentations skills – ability to speak to the public
  • Previous work experience in a customer facing role
  • Knowledge of and an interest in the Harry Potter Story and/or film making
  • Ability to absorb written communiqués and transfer information on to visitors
  • Outgoing personality
  • Ability to adapt to new situations
  • Flexibility of approach to working environment needs
  • Ability to work well in a team environment


Education / Qualifications:

  • Numeracy skills
  • Literacy skills


Terms and conditions:

Contracts range from 16 to 40 hours per week. You will be required to work weekends as part of this working pattern. Weekend working includes both Saturday and Sunday.

There are both full time and part time positions available. All working patterns will include weekends and Bank Holidays (those on part time contracts will work a proportionate amount of weekends and bank holidays as those on a full time contract).


WBSL are committed to building a culturally diverse workforce and therefore are committed to equality of opportunity and welcome applications from individuals, regardless of their background.