Warner Bros. Entertainment Group

Position Type

Fixed Term


Customer Service/Member Services


United Kingdom - Leavesden

Posted Date

Feb. 04, 2020

Req Number


Opportunity Overview

Fantastic opportunity to join Warner Bros. Studio Tour as an Interactor.

Due to constant growth and expansion we are now seeking Interactors to join our busy Visitor Experience department. Do you have experience in a visitor focused, customer service or retail environment? Knowledge of and an interest in the Harry Potter Story and/or film making? Apply today!

Primary Purpose of the Job
To ensure that our visitors are welcomed warmly to the Warner Bros. Studio Tour and that they experience the very highest standards of customer care and interpretive support in an exciting, intriguing and safe environment. Full training will be provided for successful candidates.


  • To play an active role in supporting excellence in the delivery of Warner Bros. Studio Tour London, The Making of Harry Potter, providing a warm welcome for all visitors
  • Proactively engage and assist visitors using interpretation skills, Harry Potter movie awareness, movie making knowledge and scripted support sheets, in how best to maximize the enjoyment of their day. Sharing interesting facts, stories, statistics and information, of the full range of experiences, products and services available to them at appropriate points in the Visitor Journey within brand guidelines.
  • Present a friendly, helpful and knowledgeable interface between the attraction itself and all visitors to the attraction, working as an ambassador for both
  • Interpretation of the site, the attraction and specific elements within the attraction ensuring that communication is within brand guidelines.
  • To conduct Personal Guided Tours, VIP Tours and assist in BSL/Audio Descriptive Tours as required.
  • Ensure safety of all staff and colleagues in accordance with WB policies and procedures
  • Ensure that all daily reporting and administrative requirements are completed to a satisfactory standard and in a timely manner
  • Promote interpretive talks, guidebooks, audio guides and retail products to visitors
  • You will be required to stand for up to 4 hours at a time, performing light lifting and working outdoors

The successful candidate should be able to demonstrate the following:
  • Have excellent interpersonal and communication skills as well as possessing an understanding of the varied needs of our visitors
  • Enjoyment of working confidently with the general public with a particular focus on families and young people
  • Demonstrable ability to learn new skills and adapt to new situations within a visitor focused environment
  • Excellent timekeeping
  • Knowledge of a foreign language is desirable
  • The ability to communicate interpretive elements to visitors
  • Presentations skills – ability to speak in public
  • Previous work experience in a customer facing role
  • Knowledge of and an interest in the Harry Potter Story and/or film making
  • Ability to absorb written communiqués and transfer information on to visitors

Terms and conditions:
Contracts range from 16 to 40 hours per week. You will be required to work weekends as part of this working pattern. Weekend working includes both Saturday and Sunday. Your normal hours of work are between 8 am and 10 pm over the peak summer period and from 8am until 8pm at other times.
There are both full time and part time positions available. All working patterns will include weekends and Bank Holidays (those on part time contracts will work a proportionate amount of weekends and bank holidays as those on a full time contract).

Company Overview
Warner Bros. Studios Leavesden—part of Warner Bros. Entertainment, a fully integrated entertainment company—is one of the largest studio production facilities in Europe, with 250,000 square feet of dedicated soundstages and the largest back-lot in Europe. Warner Bros. Studios Leavesden house major films, television and advertising productions within its 200-acre site in Hertfordshire and makes Warner Bros. Entertainment the only Hollywood studio to own and operate its own production facility in the U.K.

Warner Bros. Studio Tour London is a behind-the-scenes walking tour that immerses guests into the world of filmmaking. The tour features authentic sets, costumes and props that showcase the British artistry, technology and talent that go into producing the world famous and successful movies created at Warner Bros. Studios Leavesden. The Studio Tour will initially focus on the Harry Potter film series, which has made Leavesden its home for over 10 years.

This role forms part of the Generalist HR Team based at Warner Bros Studios Leavesden, and is responsible for all aspects of recruitment across the diverse divisions within Warner Bros Studios Leavesden totalling approximately 400 staff. Key objectives of the Role is to facilitate the appointment wherever possible and appropriate of internal staff to vacancies across the company and to use “direct” non agency methods of hire again wherever possible to help contain costs.

WBSL are committed to building a culturally diverse workforce and therefore are committed to equality of opportunity and welcome applications from individuals, regardless of their background.